It’s no secret that Meta is hiring do much of the hard work of implementing its content moderation policies. And despite helping one of the world’s most valuable companies, these workers have often complained about their jobs involving low pay and anxious work. Some now also say they are being treated worse than other workers.
According to , Genpact, Meta subcontractor he has already been charged with encouraging poor working conditions, required a Spanish-speaking moderator from his Richardson, Texas office to report for personal work from April 2021. These workers had to risk their health due to delta and omicron variants of coronavirus, while their English-speaking colleagues were allowed to go through office in quarterly rotations.
News of the situation at Genpact comes just a week after workers at Accenture, another Meta subcontractor, successfully protested to force the company to hundreds of Facebook moderators were scheduled to return to personal work on January 24th.
The performers who talked BuzzFeed News they claim that Genpact also holds them to unreasonable standards. They say they are expected to make moderation decisions in about a minute while maintaining an accuracy rate of 85 percent. Everything is complicated by the fact that Meta allegedly does not spread guidelines on how to apply Facebook Community standards in a language other than English, leaving these workers in a situation where they are forced to translate these guidelines first before applying them.
And there is the scale of the problem that the team has to deal with. Genpact’s Spanish moderation team is named after Mexico, but in addition to moderating content posted by people living in that North American country, they are also responsible for Facebook and Instagram posts by Spanish-speaking users in most Latin American countries. In Mexico alone, Facebook has more than . In contrast, the Genpact Mexican marketing team consists of approximately 50 individuals.
“We use a combination of technology and people to keep content that violates our policies off our platform, and although artificial intelligence has thrived in this space, people are a key part of our security efforts,” a Meta spokesman told Engadget. “We know that these jobs can be difficult, which is why we work closely with our partners to constantly assess how best to support these teams.”
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