Twitch will launch an improved reporting and appeal process in 2022

After a year of struggling to protect its customers from abuse and harassment, Twitch is its security efforts for 2021, which includes looking forward to the company’s plans to address the issue in 2022. Specifically, Angela Hession, Twitch’s vice president of global trust and security, says the company will update its user login and complaint process.

He also plans to upgrade his feature. The artificial intelligence tool, launched by the company late last year, automatically identifies individuals it believes could avoid the ban again. In 2022, Twitch is planning updates on how streamers can use the information from that tool. As the company has previously indicated, it also plans to update its sexual content policy to clarify various aspects of it. Twitch intends to share more and “better” educational content in its security center and other areas at the same time.

Twitch spent most of the second half of 2021 trying to stop automated harassment campaigns of “hate attacks”. The attacks have led to malicious individuals using thousands of spam bots on hate speech channels and often targeting streamers from marginalized communities. The company is in September sued CruzzControl and CreatineOverdose, two more prolific people involved in these campaigns.

“We will probably never be able to eliminate it [hate raids] in full, “Hession said. However, she claims Twitch has” significantly “reduced the number of bots on its platform through some of its actions in 2021. In 2022, it looks like it will continue that work through the improvements it announced today.

If the company’s safety map is light in detail, Hession says it’s not necessary. “The honest and unfortunate reality is that we can’t always be specific because bad actors can and have used that transparency to try to thwart our efforts,” she said.

At the same time, the executive has acknowledged that Twitch needs to do a better job of communicating what it does to make people feel safe on its platform. It’s easy to see why the company would say that. When it seemed that the hate attacks that took place on Twitch could not be worse, many creators banded together to lack of action seen from the company.